Situation
This nationally operated Document Storage and Records Management company is experiencing a shift in client document storage and management needs. Clients are moving from hard copy to soft (electronic) copy storage and management and expect instant access to their information.
Critical Issue
Need to provide clients with secure and instant online access to their documents 24/7 or risk losing clients.
Reason
The business’ growth has stagnated as clients look for alternatives to hard copy storage. The need to provide clients with an additional online document service with their hard copy requirements is cost prohibitive, complex to implement and manage and a risky return on investment.
Capability
The business needed a solution which they could provide their clients as a service, generating an additional revenue stream for the business whilst providing clients with secure access to their documents over the Internet in real time.
We Provided
DocLocker’s distribution program provided the business with the complete technology required for the business and its clients. The business was able to provide clients with a self administered all-inclusive solution for storing, sharing and managing documents. There was no additional hardware or software required. No IT staff needed to install, implement or support. DocLocker’s unique web based application ensured all parties can securely access their information anytime.
Results
The DocLocker service strengthened the business’ client offering and protected the business from being left in the dark ages as technology advances. Partnering with DocLocker reduced operations and client servicing costs, created an additional revenue stream for the business and boosted client retention; all with no investment required by the business.
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